At Room Fold Zone, we approach returns with the same care we apply to selecting our mid-century modern and Scandinavian collections. Should your purchase not meet expectations, our policy ensures a process as refined as our French provincial finishes.

Our Return Philosophy

We understand that furniture must resonate with your space as profoundly as our vintage pieces speak to design history. If an item doesn’t harmonize with your vision, we offer a 15-day window from delivery date for returns or exchanges.

Note on Vintage Items: Certain one-of-a-kind vintage pieces (marked “Final Sale” in product descriptions) cannot be returned due to their unique nature, much like museum acquisitions. This includes select items from our Chaises longues and Dressing tables collections that feature original period finishes.

Return Process

Our returns process mirrors the precision of Danish modern craftsmanship:

  1. Initiate Request: Contact our design team at [email protected] within 15 days of delivery
  2. Provide Details: Include your order number, item details, and reason for return (see template below)
  3. Receive Authorization: We’ll respond within 2 business days with return instructions
  4. Prepare Package: Repackage items with original materials, protecting them as carefully as we do in our Southampton workshop
  5. Ship Return: Send via tracked courier (return shipping costs are the customer’s responsibility)

Exchange Process

For exchanges, follow the same initial steps as returns. Our team will guide you through selecting an alternative piece from our collections with the same attention we give to matching wood grains.

Refund Timeline & Method

Once we receive and inspect your return (typically within 5 business days):

  • Refunds process within 3-5 business days to your original payment method
  • For PayPal payments: Refunds appear in 1-3 business days
  • Exchange items ship once the return is received, with the same white-glove service as your original order

Condition Requirements

To qualify for return/exchange, items must be in original condition – as meticulously preserved as our mid-century showroom pieces:

  • All original packaging and documentation present
  • No signs of assembly, wear, or alteration
  • French provincial finishes completely undisturbed

Return Request Template

Use this template to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Room Fold Zone Design Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Item Name: – SKU/Product Code: – Reason for Return: [For exchanges, please specify desired alternative item(s)] I confirm the item(s) remain in original condition with all packaging intact. Best regards, [Your Full Name] [Your Contact Number] [Order Delivery Date]

International Returns

For our global clientele (excluding Asia and certain remote regions):

  • Customs documentation must accompany returns
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

For further assistance, our Southampton-based team stands ready to help at [email protected] or +44 [insert phone number].